Buffalo Customer Service Center
165 Genesee Street
Buffalo, NY 14203
(716) 847-3469

Claims can be processed from 8:30am to 4:30pm Monday through Friday.

Directions:

From the North

Take 190 South along the river into downtown Buffalo and get off at Exit 6-Elm Street (near Dunn Tire Park).  Proceed down Elm Street and turn left onto Genesee Street.  The Lottery office is the first building on the left at 165 Genesee Street.  Plenty of parking behind the building.

From the South and West

Take 90-East to Exit 53 (Route 190 North) into downtown.  Get off at Exit 6-Elm Street (near Dunn Tire Park).  Proceed down Elm Street and turn left onto Genesee Street.  The Lottery office is the first building on the left at 165 Genesee Street.  Plenty of parking behind the building.

From the East

Take 90-West to Exit 51 (Route 33-West-Downtown, known locally as the Kensington Expressway).  Take 33-West to the end into downtown and stay to your left onto Oak Street.  At the bottom of the hill, turn left onto Genesee Street and take a quick right into the first driveway.  The Lottery building is just past the driveway at 165 Genesee Street.