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How to Redeem your Prize

YOU’RE A WINNER! NOW WHAT?

GOOD THINGS HAPPEN IN AN INSTANT ®

Here's How to Redeem Your Prize!

Please remember each ticket is a bearer instrument. Sign the back of your ticket for your protection. You can collect a prize of up to and including $600 from any of the New York Lottery retailers. 

New York Lottery retailers can pay prizes on tickets presented up to a year after the draw.

For Take Five, the bonus prize of a Quick Pick Free Play MUST be claimed at a retailer location within a year of the draw date. After a year from the draw date, it is not valid. You can go to any Customer Service Center and receive payment by check for any winning ticket.

You can also submit a postage-paid claim-form mailer available at your New York Lottery retailer, or click here to download a mail-in claim form. Simply complete the form, put it in an envelope and mail it to: New York Lottery, P.O. Box 7533, Schenectady, NY 12301 – 7533.

For additional information on collecting your lottery prize, please click here to view the Help page.

If you present your ticket to your Lottery retailer, you will be given a computer-generated File Claim ticket. Attach this ticket to your copy of the claim form. RETAIN BOTH THE COMPUTER FILE CLAIM TICKET AND YOUR COPY OF THE CLAIM FORM UNTIL YOU HAVE RECEIVED YOUR CHECK IN THE MAIL. ALL PRIZES MUST BE CLAIMED WITHIN ONE YEAR OF THE DRAWING, or for Instant Tickets, ONE YEAR FROM THE ANNOUNCED END OF GAME. (See End Of Game Schedule here.)

Jackpot Winner Forms

Instant Games

Starting May 1, 2013, a new scratch-off game annuity jackpot claimant now has a choice of a lump-sum prize payment or the announced annuity payment.
 
The new lump-sum payment option is offered on all annuity jackpot prize claims made on or after May 1, 2013.
 
This change provides consistency in the prize payment options available to all Lottery annuity jackpot claimants. The same options are now available on draw games and on scratch-off games.
 
Players can choose at the time they claim their prize or within 60 days of the claim date. If the player does not make a choice within that timeframe, the default will be the annuity.
 
Ticket Safety Checklist
Sign Your Ticket upon receipt.
 

Check before leaving the store to ensure you have the correct ticket(s) and all corresponding receipts.

 

Never hand a lottery ticket to anyone without knowing how much it's worth. (If you have to give a ticket to anyone to assess its value or collect winnings, sign the ticket first and always keep your ticket in view.)

 

Use the ticket checker now available at all retail locations statewide to determine if you have a winning ticket before handing it to a store clerk for payment.

 

Check your numbers against the Lottery's official winning numbers posted at 16,500 retail locations statewide, in newspapers and online at nylottery.ny.gov.

 

Read the back of your ticket(s) to learn about alternative methods for claiming your prize (e.g. visit your regional Lottery customer service center or mail it in). Keep all Lottery tickets in a safe, secure place as the Lottery is not responsible for lost or stolen tickets.

 

All Lottery Instant Game prizes must be claimed within one year from the announced end of game.

 

All prizes for a Lottery drawing must be claimed within one year from the date of the drawing.

 

Notify the Lottery immediately if you think your ticket has been mishandled.

 
NEW YORK LOTTERY CUSTOMER SERVICE CENTERS

BUFFALO

165 Genesee St.
Buffalo, NY 14203
(716) 847-3469

Monday through Friday
8:30 am to 4:30 pm


FISHKILL

18 Westage Business Center
Hudson Valley Towne Center
Suite 6
Fishkill, NY 12524
(845) 897-5028
Monday through Friday
9:00 am to 5:00 pm


LONG ISLAND

45 South Service Road
Plainview, NY 11803
(516) 222-8260
Monday through Friday
9:00 am to 4:30 pm


NEW YORK CITY

15 Beaver Street
New York, NY 10004
(212) 383-1317
Monday through Friday
9:00 am to 4:30 pm


SCHENECTADY - CAPITAL ADIRONDACK

One Broadway Center
PO Box 7500
Schenectady, NY 12305
(518) 388-3370
Monday through Friday
8:30 am to 5:00 pm


SYRACUSE

Deys Centennial Building
401 South Salina Street
Syracuse, NY 13202
(315) 448-4300
Monday through Friday
8:30 am to 4:30 pm


RESORTS WORLD NEW YORK CITY


110-00 Rockaway Blvd.
Jamaica, NY 11420
(718) 215-2828
Prize Claim Center:
Mon - Fri 8am to 10pm
Sat 9am to 10pm
Sun 12pm to 10pm
Gaming:
Daily from 10am to 4am


EMPIRE CITY CASINO YONKERS RACEWAY

810 Yonkers Ave.
Yonkers, NY 10704
(914) 968-4200
Prize Claim Center:
Mon - Sat 9am to 10pm
Sun 12pm to 10pm
Gaming:
Daily from 9am to 4am


SARATOGA CASINO & RACEWAY

342 Jefferson St.
Saratoga Springs, NY 12866
(518) 584-2110
Prize Claim Center:
Mon - Sat 9am to 10pm
Sun 12pm to 10pm
Gaming:
Daily from 8am to 4am


FINGER LAKES GAMING & RACETRACK

5857 Route 96
Farmington, NY 14425
(585) 924-3232
Prize Claim Center:
Mon - Fri 9am to 10pm
Sat 9am to 10pm
Sun 12pm to 10pm
Gaming:
Daily from 8am-4am


MONTICELLO CASINO & RACEWAY - New Hours Start 10/1/14

204 State Route 17B
Monticello, NY 12701
(845)794-4100
Prize Claim Center:
Mon - Sat 10am to 10pm
Sun 12pm to 10pm
Gaming:
Mon-Thurs 10am-2am
Fri-Sun 10am-4am


HAMBURG GAMING AT THE FAIRGROUNDS

Facility Address:
5820 South Park Ave.
Hamburg, NY 14075
(716) 646-6109
Prize Claim Center:
Mon - Fri 8am to 10pm
Sat 9am to 10pm
Sun 12pm to 10pm
Gaming:
Daily from 8am to 4am


TIOGA DOWNS CASINO

2384 W. River Rd.
Nichols, NY 13812-1406
(888) 946-8464
Prize Claim Center:
Mon - Sat 9am to 10pm
Sun 12pm to 10pm
Gaming:
Sun - Thurs 9am to 2am
Fri - Sat 9am to 3am


VERNON DOWNS CASINO & HOTEL

4229 Stuhlman Rd.
Vernon, NY 13476
(877) 888-3766
Prize Claim Center:
Mon - Sat 9am to 10pm
Sun 12pm to 10pm
Gaming:
Sun - Thurs 9am to 2am
Fri - Sat 9am to 3am

BATAVIA DOWNS GAMING

8315 Park Rd.
Batavia, NY 14020
(585) 343-3750
Prize Claim Center:
Mon - Fri 8am to 10pm
Sat 9am to 10pm
Sun 12pm to 10pm
Gaming:
Daily from 8am to 4am