How to Redeem your Prize

YOU’RE A WINNER! NOW WHAT?

Here's How to Redeem Your Prize!

Please remember each ticket is a bearer instrument. Sign the back of your ticket for your protection. You can collect a prize of up to and including $600 from any of the New York Lottery retailers.

Winners' Handbooks are available for jackpot winners to help answer any questions you may have. Click here to view.

New York Lottery retailers can pay prizes on tickets presented up to a year after the draw.

For Take Five, the bonus prize of a Quick Pick Free Play MUST be claimed at a retailer location within a year of the draw date. After a year from the draw date, it is not valid. You can go to any Customer Service Center and receive payment by check for any winning ticket.

You can also submit a postage-paid claim-form mailer available at your New York Lottery retailer, or click here to download a mail-in claim form. Simply complete the form, put it in an envelope and mail it to: New York Lottery, P.O. Box 7533, Schenectady, NY 12301 – 7533.

For additional information on collecting your lottery prize, please click here to view the Help page.

If you present your ticket to your Lottery retailer, you will be given a computer-generated File Claim ticket. Attach this ticket to your copy of the claim form. RETAIN BOTH THE COMPUTER FILE CLAIM TICKET AND YOUR COPY OF THE CLAIM FORM UNTIL YOU HAVE RECEIVED YOUR CHECK IN THE MAIL. ALL PRIZES MUST BE CLAIMED WITHIN ONE YEAR OF THE DRAWING, or for Instant Tickets, ONE YEAR FROM THE ANNOUNCED END OF GAME. (See End Of Game Schedule here.)

Ticket Safety Checklist

Sign Your Ticket upon receipt.

Check before leaving the store to ensure you have the correct ticket(s) and all corresponding receipts.

Never hand a lottery ticket to anyone without knowing how much it's worth. (If you have to give a ticket to anyone to assess its value or collect winnings, sign the ticket first and always keep your ticket in view.)

Use the ticket checker now available at all retail locations statewide to determine if you have a winning ticket before handing it to a store clerk for payment.

Check your numbers against the Lottery's official winning numbers posted at 16,500 retail locations statewide, in newspapers and online at nylottery.org.

Read the back of your ticket(s) to learn about alternative methods for claiming your prize (e.g. visit your regional Lottery customer service center or mail it in). Keep all Lottery tickets in a safe, secure place as the Lottery is not responsible for lost or stolen tickets.

All Lottery Instant Game prizes must be claimed within one year from the announced end of game.

All prizes for a Lottery drawing must be claimed within one year from the date of the drawing.

Notify the Lottery immediately if you think your ticket has been mishandled.

NEW YORK LOTTERY CUSTOMER SERVICE CENTERS

BUFFALO

165 Genesee St.
Buffalo, NY 14203

(716) 847-3469

Monday through Friday
8:30 am to 4:30 pm