Customer Service Centers
The table below lists the addresses, telephone numbers and opening hours of the 16 NY Lottery Claim Centers. Prizes of $601 or more must be claimed from one of these locations, or by mailing the winning ticket to the NY Lottery’s headquarters at PO Box 7533, Schenectady, NY 12301-7533.
Due to coronavirus, some of the Customer Service Centers are closed temporarily; the table shows which are currently accepting claims. You will need to schedule an appointment to claim a prize and you must wear a face covering when you visit one of the centers. For the claim to be processed, you will need to provide the winning ticket, a completed claim form, and a valid form of identification.
| Location | Address | Telephone Nbr | Opening Hours (EST) | Accepting Claims? |
|---|---|---|---|---|
| Batavia Downs Gaming | 8315 Park Rd Batavia, NY 14020 |
(585) 343-3750 | Monday-Saturday – 8:00am to 9:30pm Sunday – 12:00pm to 9:30pm |
No |
| Buffalo | 165 Genesee Street Buffalo, NY 14203 |
(716) 847-3480 | Monday-Friday – 8:30am to 3:30pm | Yes |
| Empire City Casino Yonkers Raceway | 810 Yonkers Ave Yonkers, NY 10704 |
(914) 968-4200 | Monday-Saturday – 10:00am to 5:00pm Sunday – 12:00pm to 5:00pm |
No |
| Finger Lakes Gaming & Racetrack | 5857 Route 96 Farmington, NY 14425 |
(585) 924-3232 | Monday-Saturday – 10:00am to 10:00pm Sunday – 12:00pm to 10:00pm |
No |
| Fishkill | 18 Westage Business Center Hudson Valley Towne Center Suite 6 Fishkill, NY 12524 |
(845) 897-5028 | Monday-Friday – 9:00am to 4:30pm | Yes |
| Hamburg Gaming at the Fairgrounds | 5820 South Park Ave Hamburg, NY 14075 |
(716) 646-6109 | Monday-Saturday – 9:00am to 9:30pm Sunday – 12:00pm to 9:30pm |
No |
| Jake’s 58 | 3635 Express Drive North Islandia, NY 11749 |
(631) 232-3000 | Monday-Saturday – 9:00am to 9:00pm Sunday – 12:00pm to 9:00pm |
No |
| Long Island | 45 South Service Road Plainview, NY 11803 |
(516) 222-8224 | Monday-Friday – 9:00am to 4:30pm | Yes |
| Resorts World Hudson Valley | 1401 NY-300 Newburgh, NY 12550 |
(888) 698-8720 | Monday-Sunday – 8:00am to 11:00pm | No |
| Resorts World New York City | 110-00 Rockaway Blvd Jamaica, NY 11420 |
(718) 215-2828 | Monday-Saturday – 10:00am to 10:00pm Sunday - 12:00pm to 10:00pm | No |
| Saratoga Casino Hotel | 342 Jefferson St Saratoga Springs, NY 12866 |
(518) 584-2110 | Monday-Saturday – 10:00am to 9:30pm Sunday – 12:00pm to 9:30pm |
No |
| Schenectady – Capital Adirondack | One Broadway Center Suite 700 Schenectady, NY 12305 |
(518) 388-3370 | Monday-Friday – 9:00am to 4:00pm | Yes |
| Syracuse | 620 Erie Blvd West Suite 103 Syracuse, NY 13204 |
(315) 448-4314 | Monday-Friday – 8:30am to 3:30pm | Yes |
| Tioga Downs Casino | 2384 W River Rd Nichols, NY 13812-1406 |
(888) 946-8464 | Monday-Saturday – 9:00am to 10:00pm Sunday – 12:00pm to 10:00pm |
No |
| Vernon Downs Casino & Hotel | 4229 Stuhlman Rd Vernon, NY 13476 |
(877) 888-3766 | Monday-Saturday – 9:00am to 9:30pm Sunday – 12:00pm to 9:30pm |
No |
